Friday, August 10, 2012

Quality and timely delivery - two major criterias for success of medical transcription company



I am trying to cover up every base of medical transcription business in my blogs. But I have been found guilty several times of stressing a lot of importance on medical transcriptionists in my blog. Can you blame me for that? Perhaps the only reason for it is: recruiting a good medical transcriptionist makes the job of medical transcription company a lot easier because they are aware of the strengths and weaknesses of the candidate recruited; and can utilize them effectively for getting optimal results for the organization. But that is something which I have discussed over and over again so let me concentrate on something different.

This blog has been written with the sole intention of getting an outlook on the winning combination that can work wonders for a good medical transcription company. Now when I speak about winning combination; it is more about utilizing the service aspect of the end-product effectively. Medical transcription services vary from company-to-company and I am not going to discuss about it in detail because you can get this information on the website of any reputed medical transcription company. But the key issue is how do good medical transcription companies utilize their resources to get timely and accurate transcription service to their clients? The answer is quite simple; and has been enumerated several times in my blogs. But the uniqueness about this particular blog is I am going to explain the two main criterias which can make or break medical transcription companies in detail. So if you are from medical domain; then the information that I am going to provide will be quite useful to you. Therefore, stay focused and read further.

Let me start with an example. Suppose you are working as a medical transcriptionist in a renowned medical transcription company. You are given all the necessary equipments to succeed at this level and grow professionally. You have also been trained on transcribing medical documents when you joined the company. But you are still making mistakes while transcribing the document. It is not as if you deliberately make errors in the document but due to lack of accent training there are certain medical terms which are quite hard to understand which makes it even harder for you to complete your task with 100% accuracy. Now, the industry standards for accuracy of transcribed documents stand at 99.5%. So if you are able to achieve anything which surpasses this figure you are doing an excellent job and there is nothing to worry. But if you are failing to achieve these figures then you need to work really hard. Do not worry. This blog is concentrated on enlightening you on this subject. So get ready for a sparkling journey of self-discovery of medical transcription domain.

One question that always comes up in my mind when I am thinking about medical transcription domain is: how do medical transcription companies measure the quality of the transcribed documents? The answer is quite simple. Medical transcription companies usually take the help of the services of Quality Analysts to take care of quality aspect of the transcribed documents. Their major duties include:

  • Verifying the transcribed document to find errors and spelling mistakes made by medical transcriptionists
  • Filling up the blanks left by the medical transcriptionists if they do not get the ascent of a particular word from the entire dictation record
  • Coaching the medical transcriptionists in case they catch up any careless mistake made by medical transcriptionists so that the same mistake is not repeated again
  • Taking leadership responsibilities of ensuring the deliverance of TAT with consistent quality
  • Mentoring the junior medical transcriptionists

There are different quality processes followed by different medical transcription companies but the objective still remains the same; which is to provide maximum accuracy to medical practitioners for the transcribed document. There are times when medical transcription companies recruit fresh talent from the market and to maintain the accuracy level of the transcribed document; an internal quality analysis is done for their each transcribed document; so that the documents that are sent to the medical practitioners do not contain any errors or blank spaces. This is really a very important aspect which can make or break the brand reputation of the medical transcription company.

Now since you are aware about the crucial part of quality analysts in the medical transcription process let me discuss about another decisive factor that helps in creating brand awareness for a medical transcription company. We have heard it on many occasions that time is of great essence which can make you win or lose clients. Hence, take extra precaution while making a promise and when you do make a promise always takes extra time then required. This can be of great advantage in long term; as you can deliver the product within the time frame even sooner than promised and the other advantage is that you do not have to compromise on the quality aspect of the product. Many times I have seen companies making promises just to eliminate unnecessary competition; but what they do not understand is the fact that by doing that they are putting extra pressure on their peers and subordinates to carry out the task in minimal time. This can result in delivery of subsidized quality of product or delayed product delivery. In either case; the brand name of the transcription company is at stake. Hence, it is always better to carry out the SWOT analysis of your resources i.e., medical transcriptionists at disposal and then determine the TAT time. Even if it is couple of hours more than the standard time provided by other medical transcription company; the only way to stand out of the competition to provide something additional on top of your normal services in the best possible manner.

If you understand these two things and deliver your end-product with 100% accuracy in best possible time; then you can rest assure of great sales opportunity in near future. So never underestimate your resources or put additional pressure on them. In either of these cases, the results will never be beneficial for the company in long term basis. Hence, the best bet is to have a synchronized approach and focus on delivering quality end product to the clients in the best possible time; irrespective of the industry standards followed by other medical transcription companies.

Always remember it requires courage to be different and lead the way from the front; than to follow others on the same pattern!

Create your own destiny by laying strong foundation based on trust and integrity. Then the results will come automatically!


About Mediscribes


Mediscribes, Inc. is one of the fastest growing Medical Transcription & document management systems providers in United States, based in Metro Louisville. Mediscribes is an ISO 9000-2001 certified company, rendering cost-effective consolidated transcription solutions to major hospitals, clinics, and other healthcare facilities in United States. Mediscribes is the most value-providing organization in the market today with a strong presence in America and offshore locations. The firm specializes in providing highly accurate transcription adhering to ADHI guidelines in unbeatable turnaround time with robust & proven document management system as its vantage point to its esteemed clientele.

Mediscribes provides end-to-end transcription solutions as its primary offering. For our customers, we focus on dictation systems, both ASP as well as enterprise level solutions, with the help of our most valued asset   ezVoiceIntelligence (ezVI), providing specialty-specific qualitative transcription along with a “whole nine yards” document management system. Mediscribes specializes in EMR data integration as well. Our data dispatch department is highly proficient in integrating transcribed reports into any type of EMR. Healthcare facilities that do not have EMR get the option to use our web-based file monitoring interface called eTranscribe for global access to their data. eTranscribe has special features of E-signing, E-faxing, auto-printing, and user-friendly document search criteria.

For additional information, please visit http://www.mediscribes.com

Media Contact (Mediscribes) 

Mediscribes
12806 Townepark Way
Louisville, KY 40243-2311
Ph: 502-400-9374
http://www.mediscribes.com

Copyright © 2009. Mediscribes

Mediscribes is a registered trademark. All Rights Reserved.


No comments:

Post a Comment

Bookmark and Share